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privacy policy
DECLOAK is committed to protecting your privacy. That's because we base our business on the trust you place in us. The information we collect is gathered to ensure secure ordering and to provide a more personalized shopping experience. You can help us ensure your privacy by not sharing your User Account user name or password with anyone. See below for detailed information about how we protect your personal information. If you have any concerns, comments or complaints, be sure to let us know.
How much information must you share?
The amount of information we collect depends on you. We collect information needed for secure ordering and customizing your experience. In the case of our online employment application, we gather more detailed personal information. See below to find out what information is required for what task.
Browse online
IP address - We use IP addresses to measure our site traffic and to help provide a relevant shopping experience. Your IP address is not linked to your customer information.
Referral site - If you come to our site via a link, the location of the referral is captured. This is used to help us know where our users come from.
Browser type - This information is captured to help us optimize our site to match the latest technology used by our customers.
Movements through our site - We keep track of pages you visit to help us provide a more personalized and relevant shopping experience.
User Account creation
User name, password, e-mail address, secret question and answer to a secret question.
Purchase product online from DECLOAK
Name, address and payment information, although credit card and PO numbers may be phoned in as an alternative.
E-mail a link to product information to a friend/colleague "Send to Friend"
E-mail address of your friend/colleague and your e-mail address.
Receive a catalog
Name, address and phone number.
Contest entries, surveys and other registrations
Name, e-mail and phone number, but varies by promotion or purpose. See special note on contests below.
By using our Site, the user agrees to the terms and conditions set forth in this Privacy Policy and the Site Terms of Use INCLUDING ALL LIMITATIONS OF DAMAGES PROVISIONS which are an integral part hereof and the user consents to the collection and use of this information by DECLOAK as disclosed in this Internet Privacy Statement. We may revise this Internet Privacy Statement or the Site Terms of Use at any time by updating these postings. By using this Site you agree to be bound by any such revisions in effect at the time of use and should therefore periodically visit this page and the Site Terms of Use page to determine the then current policies applicable to users of the Site.
Is your information used for any other purpose?
We require only the personal information that is needed for safely processing your online order and for contacting you about your transactions. It is used exclusively for that purpose. If you become a DECLOAK customer, you may receive mailings from your account information and your account information may be analyzed as part of our standard business practices. If you would prefer not to receive catalogs, please click here.

Also, as a DECLOAK customer, you may choose to take advantage our extranet program. Any information provided to us through your extranet may be analyzed and acted upon as part of our standard business practices.
Will your information be given to any other party?
Your personal information is not shared with any other party.
Do you purchase information about your customers from other companies?
Yes, we occasionally purchase third party information about companies that are our customers. We do not purchase any personal customer information. The company information we purchase includes size of company, number of employees and annual sales. This is used for customizing the user experience online and for supplementing our internal sales information.
What about e-mail?
When you purchase online from DECLOAK, we will contact you by e-mail to confirm your order and to update you on the status of your order. If you entered a contest at DECLOAK, you may receive a follow-up e-mail. This is the only e-mail you will receive from such entries.
Customer satisfaction:
DECLOAK is committed to providing all customers with a world-class experience. In order to measure how well we are doing and to better understand how we can continually improve our product offerings and our ability to meet your unique requirements, from time-to-time we may contact you by phone or e-mail and solicit your participation in research. Your participation is voluntary and you may request to remove yourself from future efforts of this kind.
Will I receive mail from DECLOAK?
We only send information about our hot deals and specials to our customers who find it useful. You can opt-out of receiving future communications from us when you set up your account or by updating your account information. When you participate in a contest or survey, you also have the choice of opting-out at that time.
Who can see your account information?
Only authorized programming personnel at DECLOAK are permitted to see your password. Your account manager is not permitted to see your password. Nor are any other personnel. If you forget your password, you can receive a reminder via e-mail or you can create a new one. Only authorized sales, customer service and accounting personnel are permitted access to your account information. Employees who violate our privacy pledge will be subject to our normal disciplinary process. Whenever we hire other organizations to provide support services, we will require them to conform to our privacy pledge and to allow us to audit them for compliance.
What if you make changes to this Privacy Policy? will occasionally update this privacy statement. When we do, we will also revise the "last updated" date at the top of the privacy statement. For material changes to this statement, will notify you by placing prominent notice on the Web site.
How do you create a user profile?
If you've already conducted business with DECLOAK in the past and would like to begin purchasing online, you'll need to create an User Account. Creating an User Account requires you to designate a user name and password. User names and passwords must consist of at least one non-white-space character and be at least four characters in length. Single spaces are allowed in passwords. Leading and trailing spaces, and adjacent spaces, are not allowed. After your User Account is created, please contact your account manager to link your User Account to your customer account.
What about the use of cookies?
When someone visits the site, a cookie is placed on the customer's machine (if the customer accepts cookies) or is read if the customer has visited the site previously. One use of cookies is to assist in the collection of the site visitation statistics described above.

We also use cookies to collect information on which newsletter links are clicked by customers. This information is used to ensure we are sending information customers want to read. It is collected in aggregate form and never linked with your personal information.

Tiny Images or Web beacons, also known as clear gif technology, or action tags, may be used to assist in delivering the cookie on our site. This technology tells us how many visitors clicked on key elements (such as links or graphics) on a Web page. We do not use this technology to access your personally identifiable information on; it is a tool we use to compile aggregated statistics about Web site usage. We may share aggregated site statistics with partner companies but do not allow other companies to place clear gifs on our sites.

DECLOAK also uses cookies in connection with the use of your .NET Passport account on the Web site, as explained in the .NET Passport privacy statement.

If you choose to not have your browser accept cookies from the Web site, you will be able to view the text on the screens, however you will not experience a personalized visit nor will you be able to subscribe to the service offerings on the site.

How do you give us feedback?
Simply click here to send us feedback via e-mail. Please note that feedback given in this manner becomes property of DECLOAK and may be used for promotional purposes. If you prefer not to have your comments used in this manner, simply use your own e-mail to send a message to Or you can indicate your preference at the top of your message.
How do you correct inaccurate information?
You can update your basic account information at any time. To correct any other account information, please contact your account manager. We will attempt to keep customer information complete, up to date, and accurate. We will tell our customers how and where to conveniently access their account information (except when we are prohibited to do so by law) and how to notify us about errors which we will promptly correct.
A special note about promotions:
If you elect to enter any contests or other promotions related to DECLOAK please note that, by entering, you are giving your permission to use your information for promotional purposes.
How do I contact DECLOAK?
Click here to contact us.
Last updated: March 15, 2004

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